About the Company:

Accenture is a global professional services company leading in digital, cloud, and security solutions. With expertise across more than 40 industries, it offers Strategy & Consulting, Technology, and Operations services. The company’s 775,000+ employees across 120+ countries work every day to combine technology and human ingenuity to create positive change and drive innovation.

About the Role:

The Business Advisory New Associate position sits within the Customer Support vertical, focusing on non-voice service desk operations. You’ll assist in managing and resolving customer queries received via email, web, and chat channels. Your role involves ensuring customer satisfaction by addressing escalations, troubleshooting incidents, documenting resolutions, and maintaining adherence to defined service levels (SLAs).

You will also contribute to transforming customer support from a problem-resolution function into a value-generating service. The position is designed for fresh graduates who are ready to learn, grow, and develop operational excellence in global business advisory processes.

Responsibilities:

• Handle routine customer service issues and service requests efficiently.
• Follow detailed process instructions and company guidelines.
• Coordinate with team members and report directly to the supervisor.
• Ensure timely closure of faults and issues within SLAs.
• Work on rotational shifts as per business requirements.

Key Technical Skills:

Customer support, Service desk operations, Non-voice process, Troubleshooting, Email/Chat support, Process documentation, Communication skills, Basic IT knowledge

Requirements:

• Any graduate degree (all disciplines accepted)
• 0–2 years of relevant experience (freshers welcomed)
• Strong communication and problem-solving skills
• Ability to work in a process-driven environment
• Comfortable with rotational shifts
• Familiarity with phone applications or gaming platforms (added advantage)

This is an entry-level individual contributor role—ideal for those starting their career journey in business operations or advisory services.